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Privacy Policy for Waterproofing Co Website

Last Updated: January 03, 2026

This Privacy Policy explains how Waterproofing Co ("we", "us", "our", or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at www.waterproofingco.co.za (the "Website") or interact with our services. Waterproofing Co is a Johannesburg-based company providing waterproofing, damp proofing, and painting services in and around Gauteng.

We are committed to protecting your privacy and processing your personal information in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

By using the Website, you consent to the practices described in this Policy. If you do not agree, please do not use the Website.

1. Responsible Party and Information Officer

Waterproofing Co is the responsible party for your personal information.

Contact Details:

Our Information Officer oversees POPIA compliance. Contact them using the details above for queries or complaints.

2. What Personal Information We Collect

Personal information under POPIA includes any information relating to an identifiable natural or juristic person.

We may collect:

  • Directly from you: Name, email address, phone number, address, service inquiries, and messages via contact forms, quote requests, or WhatsApp links.
  • Automatically: IP address, browser type, device information, and usage data (e.g., pages visited) through cookies and analytics tools.
  • From third parties: Referrals or data from marketing platforms (e.g., Google Ads, Facebook, Instagram).

We do not collect special personal information (e.g., health, religious beliefs) unless relevant and with consent.

3. How We Collect Personal Information

  • Through Website forms (e.g., contact, quote requests).
  • Via cookies and similar technologies (see Cookies section).
  • From email, phone, or WhatsApp communications.
  • Through analytics providers like Google Analytics.

4. Purposes of Processing

  • Responding to inquiries and providing quotes.
  • Scheduling and delivering services.
  • Improving the Website and services.
  • Marketing our services (with consent where required).
  • Complying with legal obligations.
  • Analysing Website usage for performance.

Processing is lawful under POPIA (e.g., consent, contract performance, legitimate interests).

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyse traffic, and support advertising.

  • Essential cookies: Necessary for Website functionality.
  • Analytics cookies: Track usage (e.g., Google Analytics).
  • Marketing cookies: From platforms like Facebook Pixel for retargeting.

You can manage cookies via browser settings. Refer to our Cookie Policy (if separate) for details.

6. Sharing Personal Information

We may share information with:

  • Service providers (e.g., hosting, analytics, email services) under operator agreements.
  • Legal authorities if required by law.
  • In business transfers (e.g., merger).

We ensure recipients comply with POPIA security standards.

7. Cross-Border Transfers

If we transfer information outside South Africa, we ensure adequate protection (e.g., binding agreements or equivalent laws).

8. Security Measures

We implement reasonable technical and organisational measures to protect against unauthorised access, loss, or misuse, including encryption, access controls, and secure servers. We notify the Information Regulator and affected data subjects of breaches as required by POPIA.

9. Retention of Personal Information

We retain information only as long as necessary for purposes or legal requirements. We securely delete or anonymise it thereafter.

10. Your Rights as a Data Subject

Under POPIA, you have rights to:

  • Access your personal information.
  • Request correction or deletion.
  • Object to processing (including direct marketing).
  • Withdraw consent.
  • Lodge a complaint with the Information Regulator (www.inforegulator.org.za).

Submit requests to our Information Officer. We respond within reasonable timeframes. For direct marketing, you may opt out anytime via unsubscribe links or by contacting us.

11. Children's Information

The Website is not directed at children under 18. We do not knowingly collect their information without parental consent.

12. Links to Third-Party Sites

The Website may link to external sites (e.g., social media). We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Policy. Changes take effect upon posting. We notify material changes via the Website.

14. Complaints